Indeed, even brands without built-in drive-through lanes have been adding curbside options for employees to bring food out to consumers in their cars in the parking lot, an experience that Presto powers with voice artificial intelligence (AI).Ĭurrently, having just recently gone public via special purpose acquisition company (SPAC) Ventoux, the tech company is keeping its focus on “top 100, top 200” restaurant groups. He cited the examples of quick-service restaurant (QSR) Panda Express, fast-casual giant Chipotle, casual dining chain Applebee’s and even convenience retailer Wawa as major brands that previously had no designs on the channel that have recently been investing in new drive-through capabilities. … It makes a lot of sense for them to have that flexibility and that option.” “The funny thing is, casual dining is now experimenting with drive-thrus. “There's a ton of press of people wanting more drive through,” Rajat Suri, founder and CEO of voice, vision and touch automated technology firm Presto, told PYMNTS’ Karen Webster in an interview. In fact, even those that have never tried the channel (and never thought they would) are beginning to enter the space. As restaurants’ labor challenges continue, putting pressure on both table service and delivery businesses, many eateries are turning to drive-thrus to drive sales and boost margins.
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